This post by u/jaykresge may help to explain why you're still waiting for the latest update, and why carriers may be the reason. If you're having issues getting a problem solved with Google Support, u/dmziggy's ticketing system can help you get it escalated. Important Links The WikiĮverything you need, including support, flair info, leaks, and AMAs, is right here. Get support, learn new information, and hang out in the subreddit dedicated to Pixel, Nest, Chromecast, the Assistant, and a few more things from Google. Welcome to r/GooglePixel, the (un)official home of #teampixel and the #madebygoogle lineup on Reddit.